SS Dental Online Shop Terms & Conditions of Sale
Welcome to our SS Dental Online Shop. Based in Plymouth with our office and attached Warehouse we stock Dental Equipment and parts for all your dental needs, we cover Devon and Cornwall and all the UK. We work relentlessly to deliver a 5 STAR SERVICE to our thousands of customers and are rightfully proud of our positive feedback. On the rare occasion that things don't go to plan, we ALWAYS do everything in our power to put it right - our business is built on happy and loyal customers and we want YOU to be one of them! It’s part of the #SSDQuality. If we do not carry a part you require we will always try our best to source it for you so if you are in any doubt about the part you need or if you would like us to source some spares for you than just email or message and we will do our best to help.
We offer a 30-day money back guarantee. This means that for the 30 days following your purchase of any item(s) from SS Dental online shop you can return or exchange your item(s), provided they are unused and in their original packaging, a restock fee for items under a special order may incur a restock fee to the factory please ensure you have emailed us for a returns form. If for any reason you would like to return an item within 30 days of receiving the delivery you should message our customer service team to inform them that you wish to return the item. All goods to be returned will need to be in the original packaging. In all other circumstances you shall be responsible for return postage/courier charges. Please return your items to: Returns Dept, SSD Group, Unit 11, Forresters Business Park, Plymouth, Devon, PL6 7PL. Please note the important following. You cannot return to us a product that has been contaminated unless it can be autoclaved before dispatch and labelled as such so that our team are not exposed to the dangers of dirty returned items, and associated issues. Any item returned to us in a condition classified as un-sterile and / or dangerous will be destroyed immediately and refunds will be revoked.
When you purchase an item from us you will receive the manufacturer’s warranty from us, the item will be supplied with a warranty registration form via email and this will need to be filled out and returned to us at SS Dental online shop for registration of the item. We can supply you with engineers around the UK for fitting of your items and you can find a list of these on our website as some items need to be fitted by your local engineer, if you are unable to use our Dental engineers in Devon and Cornwall then let us know and we will help you find one from our list and let you know, or let your usual engineer fit the item, just remember to fill out the registration form and send back to us. If you have an item that fails during the warranty period then let us know, we may be able to assist you.
Items will be delivered either from stock in our Dental Parts Warehouse and stock will be dispatched from our Plymouth HQ at SSD Group and couriered to you for next day delivery. If it’s a factory delivery item, then we will email you to confirm expected delivery date. Delivery of all items is included unless stated in the description on the images. Delivery from the courier is to the door so should you order a large or bulky item please allocate for transferring the item into your delivery address, refusal and return of a delivery will incur a restock fee. If you are unsure of the purchase you are making, we have a team of wonderful people in the office who can assist you, including skilled Dental engineers from our HQ in Plymouth who support Devon and Cornwall within the dental and veterinary trade in the United Kingdom, our web site is full of amazing information portals and all our T&C’s are present, up to date and comply with GDPR.